Refund policy

Digital Services Policy

Due to the nature of BTS Designs offering digital and custom design services, we do not offer returns, refunds, or exchanges once a purchase has been made or work has begun.

Payments

Full payment is required at checkout before any project begins.

By purchasing from BTS Designs, you acknowledge and agree that all payments are final and non-refundable.

Refunds

All sales are final.

Because all services are custom-made and digital, refunds will not be issued under any circumstances, including after:

Project work has started
Design concepts have been created
Revisions have been provided
Final files have been delivered

If you have questions or concerns regarding your order, please contact us at btsdesigns7@gmail.com before purchasing.

Cancellations

Clients may request to cancel a project; however:

Payments already made are non-refundable
Any completed work remains property of BTS Designs unless otherwise agreed
Projects abandoned by the client for an extended period may be closed without refund

Revisions Instead of Returns

Since we do not offer returns or refunds, revisions are provided to help ensure client satisfaction.

Each project includes up to 2 revisions unless otherwise stated. Additional revisions may require an extra fee.

Issues & Concerns

Please review all proofs, drafts, and final files carefully before approval. If there is an issue with your order, contact us promptly so we can work toward a professional resolution.

Exceptions

All services are custom, made-to-order, and digital in nature; therefore, they are considered non-returnable and non-exchangeable.

Chargebacks & Disputes

By purchasing from BTS Designs, you agree to contact us first before initiating any chargebacks or payment disputes. We are committed to resolving concerns professionally and fairly.

Unauthorized chargebacks for completed or delivered work may result in refusal of future services.